Assistant General Manager

Assistant General Managers (AGM) help the General Manager (GM) to oversee and direct the hotel property’s entire operation, ensuring its optimum performance, efficiency and profitability.

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Daily Life

AGMs report directly to the GM of the hotel. Their responsibilities include managing daily hotel operations to achieve planned goals for operational integrity as measured by revenue and house profit, while maintaining company standards for guest satisfaction, associate satisfaction, quality assurance and asset protection. AGMs also supervise, train and motivate the hotel team and perform administrative duties. Daily challenges include planning, assigning and directing work among the hotel team. AGM positions require seniority and independence; they assume the management of the hotel in the absence of the GM.

Required Skills

  • Previous experience working as a supervisor in hotel operations (rooms division and/or food and beverage)
  • Excellent communication skills with guests and employees
  • Leadership skills
  • Language skills
  • Genuine affinity for providing guest service
  • Bachelor’s degree preferred (ideally in hospitality)
  • Ability to multitask in order to meet a variety of deadlines
  • Strong interpersonal skills
  • Ability to work with minimal supervision
  • Must be able to work a flexible schedule as the hours for this management position often vary