Travel Agency Managing Director

Travel agency Managing Directors work in retail travel outlets which promote and sell holidays and travel related products. Travel agencies range from small independent businesses to large chains. Some specialize in business travel while others have detailed knowledge of specific locations.

HOTEL_icon_GREY TRAVEL_icon_BLACK fnb-icon-greyEVENT_icon_GREY OTHER_icon_GREY

Daily Life

Travel agency Managing Directors oversee the smooth running of the business and are responsible for developing strategies to hit or exceed sales targets, and for staff, financial and daily operational management. They must be able to offer specialist and competitive travel products to meet the demands of the travel market, which include online bookings and tailor-made trips.

Travel agency Managing Directors continuously motivate the sales team to hit their targets and ensure the profitability of the company. They provide team leaders with sales figures, and plan how to sell travel products and tour packages. They oversee the recruitment of staff, payroll matters and staff training, and organize incentives and bonus schemes. They also deal with customer enquiries and complaints, and aim to meet their expectations. They liaise with travel partners, including airlines and hotels, to manage bookings and schedules.

Required Skills

  • Excellent communication skills
  • Diplomacy and tact
  • Innovation and energy with a desire to drive others
  • Commitment to people management
  • Strong organizational skills
  • Resilience to cope with long hours and pressure at peak times
  • Genuine interest in travel
  • Bachelor’s degree in hospitality or travel